Privacy Policy.

CUBE is built around people, experiences, interaction, and participation. We therefore recognise that information connected to your account and activity deserves careful handling.

This Privacy Policy explains how 96 Agency Ltd ("Cube", "CUBE", "we", "us", or "our") collects, uses, stores, protects, and otherwise processes personal information in connection with CUBE and services, products, experiences, and features forming part of the broader CUBE ecosystem.

This policy should be read together with our Terms of Service and any additional privacy notices presented for specific features, services, events, or promotions.

The information we collect depends on how you interact with CUBE and which features you use.

Information You Provide

• Account information: information such as your name, email address, phone number, username, date of birth or age-related information, and profile details where required or provided.
• Profile information: information you choose to add to your profile, including photographs, biography, preferences, interests, or other profile content.
• Communications: information contained in messages, support requests, reports, feedback, surveys, or other communications you send to us.
• Participation information: information associated with your participation in CUBE features, activities, events, promotions, or experiences.

Information Collected Automatically

• IP address and approximate network information.
• Device type, operating system, browser, and technical identifiers.
• Session information and interaction data.
• Pages, features, or services accessed.
• Approximate timing and frequency of interactions.
• Security, diagnostic, and error information.

Transaction Information

We may receive information concerning transactions made through CUBE, such as transaction identifiers, amount, currency, payment status, product or service purchased, and relevant account information.

Full payment-card information is generally processed directly by authorised payment providers rather than stored by CUBE.

We may use personal information to:

• create and manage your account;
• provide CUBE services, features, experiences, and events;
• process transactions and account entitlements;
• maintain account balances, rewards, and participation records;
• communicate with you about your account and the Service;
• provide customer support;
• detect and prevent fraud, abuse, manipulation, and unauthorised activity;
• protect users, employees, systems, and the integrity of the ecosystem;
• understand how features are used and improve the Service;
• personalise aspects of your experience where appropriate;
• measure campaigns, promotions, and platform performance;
• comply with legal and regulatory obligations; and
• establish, exercise, or defend legal claims.

Where practical, information may be aggregated, de-identified, or otherwise minimised when used for analytics, research, reporting, or product improvement.

Depending on the circumstances and applicable law, CUBE may process personal information on one or more of the following bases:

• Performance of a contract: where processing is necessary to provide a service or feature you have requested.
• Legal obligations: where processing is required to comply with applicable law, regulation, court orders, or lawful governmental requests.
• Legitimate interests: where processing is reasonably necessary for security, fraud prevention, service improvement, administration, or protection of rights, subject to applicable law.
• Consent: where we ask for your permission to process information for a particular purpose.

Where processing relies on consent, you may generally withdraw that consent, although withdrawal does not affect processing that occurred lawfully before withdrawal.

CUBE does not treat your personal information as a commodity to be freely sold. We may disclose information where reasonably necessary to operate the ecosystem, protect users, complete transactions, or comply with law.

Service Providers

We may share information with trusted service providers that perform functions on our behalf, such as hosting, infrastructure, analytics, communications, customer support, security, identity verification, payment processing, and technical operations.

Payment & Financial Partners

Transaction information may be shared with payment processors, financial institutions, payment networks, or other providers where necessary to authorise, process, verify, reconcile, or investigate transactions.

Legal & Safety Disclosures

We may disclose information where required or permitted by applicable law, including to courts, regulators, law enforcement, governmental authorities, professional advisers, or other parties where reasonably necessary to protect rights, safety, property, or the integrity of CUBE.

Business Transfers

If CUBE or an associated business, asset, or operation is involved in a merger, acquisition, restructuring, financing, sale, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

CUBE may use third-party payment providers to process payments and other financial transactions.

These providers may collect payment credentials and other information directly from you. Their processing is governed by their own privacy policies and applicable security requirements.

CUBE may retain transaction records necessary for accounting, reconciliation, customer support, fraud prevention, legal compliance, dispute management, and other legitimate business purposes.

We may contact you through email, SMS, push notifications, in-platform notices, or other available channels.

Service Communications

Certain communications are necessary to operate your account, including security alerts, transaction confirmations, important service notices, policy updates, and responses to support requests. These communications cannot necessarily be opted out of while maintaining an account.

Marketing Communications

Where permitted by law, CUBE may send promotional communications about features, experiences, events, campaigns, or opportunities that may be relevant to you.

You may unsubscribe from marketing communications using the available unsubscribe mechanism or by contacting support@visitcube.xyz.

CUBE may use cookies, local storage, session storage, device identifiers, pixels, tags, and similar technologies to operate and secure the Service and understand how it is used.

Essential Technologies

These technologies may be necessary for authentication, security, session management, fraud prevention, and core functionality.

Analytics

Analytics technologies may help us understand aggregate usage, performance, navigation patterns, and feature engagement.

Functional Technologies

These may remember preferences or settings and support enhanced functionality.

Marketing Technologies

Where used and permitted, marketing technologies may help measure campaigns and understand the effectiveness of promotional activity.

You can manage optional cookie preferences through the Cookie Preferences controls provided on this site.

CUBE may use information about how you interact with the ecosystem to improve navigation, understand feature performance, personalise experiences, and make the platform more useful.

Personalisation may include remembering preferences, presenting relevant features, or adapting the way certain information is presented to you.

We may also use aggregated or de-identified information to understand broader patterns without attempting to identify individual users.

CUBE uses technical and organisational safeguards intended to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Depending on the nature of the information and system involved, safeguards may include:

• encryption in transit and, where appropriate, at rest;
• access controls and authentication mechanisms;
• logging and security monitoring;
• fraud and abuse detection;
• system and infrastructure controls;
• security reviews and operational procedures; and
• restricted access based on legitimate business need.

No method of transmission, storage, or electronic security is completely infallible. You are also responsible for maintaining the confidentiality of credentials and devices used to access your account.

If you believe you have discovered a security vulnerability, please report it responsibly to support@visitcube.xyz.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide the Service, maintain business and transaction records, resolve disputes, enforce agreements, prevent abuse, and comply with legal obligations.

Different categories of information may therefore be retained for different periods.

Closing an account does not necessarily result in immediate deletion of every associated record. Certain information may need to be retained for legal, financial, security, fraud-prevention, dispute-resolution, or other legitimate purposes.

Where information is no longer required, we may delete, anonymise, aggregate, or otherwise de-identify it in accordance with our retention practices and applicable law.

CUBE may use infrastructure, service providers, payment partners, analytics providers, or other technology providers located in countries other than the country in which you reside.

As a result, personal information may be processed or stored outside your jurisdiction.

Where applicable, CUBE takes reasonable steps to ensure that international transfers are subject to appropriate safeguards and comply with applicable data protection requirements.

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information in appropriate circumstances;
• request restriction of certain processing;
• object to certain processing;
• withdraw consent where processing is based on consent;
• request portability of certain information; and
• complain to an applicable data protection authority.

These rights are not absolute and may be subject to legal exceptions, including where retaining or processing information is required by law or necessary to establish or defend legal claims.

To exercise a privacy right, contact support@visitcube.xyz.

Account Information

You may update certain account and profile information through available account controls.

Marketing

You may opt out of promotional communications at any time, subject to the distinction between marketing messages and essential service communications.

Cookies

Optional cookies and similar technologies may be managed through the available cookie preference controls.

Privacy Requests

If a particular privacy control is not available directly within the Service, you may contact us and request assistance.

CUBE is not intended for individuals who are not legally permitted to use the relevant service or feature under applicable law.

Certain CUBE experiences may have additional age or eligibility requirements. Where a feature has a specific age requirement, that requirement applies to participation in that feature.

If we become aware that personal information has been collected from a person in circumstances where collection was not permitted, we may take reasonable steps to delete or restrict that information.

If you believe a child has provided personal information to CUBE improperly, contact support@visitcube.xyz.

CUBE may integrate with or link to services operated by third parties. These may include payment providers, infrastructure providers, communications services, analytics providers, identity or security services, and other technology partners.

Third parties may process information under their own privacy policies and terms. CUBE is not responsible for the independent privacy practices of third-party services that it does not control.

Before providing sensitive information directly to a third party, we encourage you to review its applicable privacy documentation.

You may request closure or deletion of your account by contacting support@visitcube.xyz.

We may ask you to verify ownership of the account before completing a deletion request.

Deletion may remove or anonymise information associated with your account, subject to information we are legally required or reasonably entitled to retain.

CUBE maintains procedures intended to identify, investigate, contain, and respond to suspected security incidents involving personal information.

Where applicable law requires notification of a qualifying personal data breach, CUBE will provide notifications to affected individuals, regulators, or other relevant parties within the applicable legal timeframe.

Notifications may include information reasonably necessary to explain the nature of the incident, potential consequences, and steps that affected individuals can take.

CUBE may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations, business practices, or privacy standards.

When we make material changes, we may provide notice through the Service, by email, or through another reasonable communication method where required by law.

The "Last updated" date at the beginning of this policy indicates when the current version took effect.

Your continued use of the applicable CUBE services after an updated policy becomes effective constitutes acknowledgement of the updated policy to the extent permitted by applicable law.

For privacy questions, data requests, complaints, security concerns, or questions about this Privacy Policy, contact:

Email: support@visitcube.xyz

When submitting a privacy request, please provide enough information for us to identify your account and understand the nature of your request. We may request additional information to verify your identity before releasing, correcting, or deleting personal information.

We will respond within the timeframe required by applicable law and, where no specific statutory timeframe applies, within a reasonable period.